bt youview box stuck on loading

Check here: https://community.bt.com/t5/notes/privatenotespage, on 04-04-2020 DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Turn the power on using the switch found on the back of yourbox. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 14-12-2020 Hi@SiGreenwood Did you receive the new box OK? Me too, on my DTR1010. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. on Hi, im hoping someone can help me please. Sadly factory reset stopped at set up broadband connection. Any advice would be appreciated. I am now trying a full factory reset. We haven't changed anything. By continuing to browse, you are agreeing to our use of cookies. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce Glad our loyalty colleagues were able to help. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. The broadband blue light isnt coming on either. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I've seen a packageremoved when a fibre upgrade has been done. 01-05-2019 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. on Humax have a reputation for being the best Freeview / Youview boxes around. Either way, the box is effectively dead. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. My YouView box no longer starts up. please let us know how you get on with a 4K recording. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Press and hold the reset button on the right-hand side of the box. 04-04-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. The hard drive sounds like its trying to do something but nothing happens. The box light will turn blue, Press the button on the top of the box. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. At that time, I switched it off and left it unplugged for a minute or two. All Rights Reserved. 11:35 AM, on Until I saw this thread, I was blaming that for this symptom. Hope you're keeping well in these strange times! 17h05 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. By continuing to browse, you are agreeing to our use of cookies. 12-04-2020 Instructions for doing this can be found here: Mine has just started doing the same thing. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 10h40. This is the first problem that's a bit of a killer :-(. OpenReach engineers to the house. At that time, I switched it off and left it unplugged for a minute or two. 14-12-2020 Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Visit our full contacts page here. 8h37. 14-12-2020 I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 04:00 PM. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. It is a bt youview box. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Factory reset, keep recordings. 05-07-2022 Maintenance mode is used to recover your box when something has gone wrong with it. on there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Select Update Software. Youview box used to work, no problem with other gadgets. 25-04-2019 Re: YouView+ UHD box stuck loading and needs full factory reset. I've got a load of recordings I can't access. YouView box not booting. Are you currently in a TV contract with BT ? (As fine as they ever do on my poor internet connection lol). We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. - edited I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. on You view box stuck on loading page. I'm with PlusNet fibre using a TalkTalk box. It just seems to get stuck on the YouView loading screen forever. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. We haven't changed anything. Need help with these connections? BT freeview stuck on "loading" - YouView Community Ive made quite a few recordings, although none in 4K yet, all with no problems. on The broadband still keeps dropping. Yes I received my new box and it all seems to be working fine. You'll now see a warning screen. YouView TV Ltd 2023. Internet/USB Recovery, delete recordings. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. My YouView box no longer starts up. mode 4 (interenet reset keeping recordings) are the ones to consider. Mine has just started doing the same thing. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Box stuck in nearly ready - YouView Support Thanks. It is described at . p.s. 05-07-2022 Some would say that yours has done well to last three years. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Youll be greeted with a friendly Hello telling you that your box has restarted. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. We have a tv contract with bt. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. IThanks for that, I'm surprised it lasted less than a year. Me too, on my DTR1010. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . It is described at. on 04-04-2020 I think that hardware failure is a possibility. Which youview box model is it ? This site uses cookies. There was a factory reset, but keep recordings option, but this failed. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 14-12-2020 Take a look at the forum I mentioned. If youd like to join in, please sign in or register. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 03:34 PM, on For help with your TalkTalk TV box, channels and apps. They are known for gradually dying like this. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Release the down button and press the power button to say yes. Only change is that I had to switch channels on broadband recently. My box has a repeat problem. Update: Looking at some of the advice on this site, I have tried some of the reset options. Solved: Youview box stuck on loading screen - BT Community If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. The third one might be fine. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. 24-04-2019 24-04-2019 You can print a freepost label to eturn the box if you wish. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Thanks in advance for any help you can give, on Any suggestions/information gratefully received. I believe there is a maintenance mode which you can get into, which may give you more recovery options. We can't get past the message Freeview Loading. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. David If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. My husband . Factory reset, delete recordings. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. If you look on the public YouView forum, there may be posts there showing you how to do it. Already know your box model? 02:48 PM, on 23-04-2019 . Thanks. 21h23, on Do you have a current BT TV subscription? 13-04-2020 A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 02:18 PM. 15-12-2020 Thats not meant to happen. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. My BT TV box has stopped working or keeps freezing | BT Help Access from your Country was disabled by the administrator. Hi, no I don't have a subscription. This can be causes by it being knocked while it was turned on. Using Maintenance Mode - YouView Support Leon, did you use the delete recordings option or keep them? Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. However, this time, that remedy does not seem to work. You do not have permission to remove this product association. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. We need to access Maintenance Mode from the start up screen. TalkTalk is sending a new TV box. All rights reserved. p.s. Hello. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. I'm happy the new box is working well. Solved: YouView box not booting - TalkTalk Help & Support Go to the main menu by pressing the blue Home (or YouView) button on your remote. BT TV. However, this time, that remedy does not seem to work. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Registered in England. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. I've tried that about 15 times now, to no avail. I'm really glad to hear you've received the new box and all appears to be well. Internet/USB Recovery, keep recordings. on When I powered it back on, it seemed to work again. You can restore your box back to its factory settings, letting you start again from a clean slate. 04-04-2020 To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Thanks for your time and help. I would still be inclined to get it replaced under warranty. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. youview box trouble Digital Spy Until I saw this thread, I was blaming that for this symptom. You view box stuck on loading page - BT Community you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . It also failed any recordings set up remotely or more than 24 hours in advance. YouView TV Ltd 2023. 17h06. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 06-05-2019 Switch power off by removing the power cable. Follow these steps: Turn the power on using the switch found on the back of your box. on In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Model number 91-00438. Myview recordings and scheduled does the same. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Worked fine until last night. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Hi@SiGreenwood thanks for sending over your details. YouView Box Hard Drive Replacement - Ionic Industries So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Hi John. on Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 01-05-2019 16h55. on The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. It is a bt youview box. You may be able to get it working again by going into Maintenance Mode and performing a reset. Welcome to the Digital Spy forums. Youview Box stuck on please wait Digital Spy on 20h56. Remember all of your recordings and personal data will be deleted. To have two die on you like this sounds like very bad luck. Model number 91-00438. YouView+ UHD box stuck loading and needs full factory reset. - BT 12:11 PM. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Box stuck on Loading YouView Community This first happened about a week ago. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. You can print a freepost label to eturn the box if you wish. 04-04-2020 By selecting Accept, you are agreeing to our cookies. If so have you had a chance to test it yet and with large recording on in 4K? The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. All rights reserved. 9h11. Many thanks. Go to the Information & Reset sub-menu. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Very happy. This happened to me a couple of weeks ago. Yes everything seems to be working correctly. 05-07-2022 Sorry you are experiencing a problem with BTTV. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. YouView+ UHD box stuck loading and needs full factory reset. With regards to the non loading, this is normally a sign of a catastrophic failure. It is described at. / 3.3.168: Complete: BT: On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. All rights reserved. Give it a couple minutes to get itself ready and then it should load as usual. http://videos.youview.com/support/maintenance_mode.pdf. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. We have a tv contract with bt. More info. More info. Are you familar with perforing maintenence mode resets on Youview boxes? on please let us know how you get on with a4K recording. 01-05-2019 I'll let @JohnC2 as he isn't in the office today. on It is strange because the catch up players work fine. The broadband still keeps dropping. Hi, my youview box is stuck on the loading page. If youre using Powerline adapters, make sure these are connected also. See our connection guide. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Not sure what box model you have? Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 01:04 PM, on If you speak with our customer loyalty teams they can add This to the account for you. Sign in or register to get started. Read our cookie policy. 03:09 PM. 16h45. If this does not do the trick, then your device may be due for a software update. 04-04-2020 12h01. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. mode 4 (interenet reset keeping recordings) are the ones to consider. How do I reset my BT TV box? | BT Help - BT.com Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. With regards to the non loading, this is normally a sign of a catastrophic failure. Switch on the power switch on the back of your box and a red light should appear on the front. 14-12-2020 Unplug and reconnect power to yourbox. 04-04-2020 We know how important recordings are so we do offer options to keep your recordings. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. It just seems to get stuck on the YouView loading screen forever. 17h17. Once you have had a chance to test it out post back and let me know how you are getting on. If it does then you have the original Humax DTR-T1000. 04-04-2020 Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk I believe there is a maintenance mode which you can get into, which may give you more recovery options. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 12h21. Give it a couple minutes to get itself ready and then it should load as usual. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Make sure you keep the box in standby. YouView TV Ltd 2023. If you're not and you don't, it's time to go shopping. Thankfully most of the programmes were also recorded on my freeview play box. I will also have had a BT Youview box from BT just under 6 months now. It took 2 full resets before the box started working again. It looks like you're new here. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. I've sent you a Private message explaining how you can contact the forum moderation team. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 11h53, on on Then find your instructions below. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 04-04-2020 From My Account you can also check your connection and test your line for any issues in the Service Centre. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. 17h00. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Within three seconds press and hold the power button on the front of the box and hold both buttons. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 01:40 PM. (Yes, I have pressed the 'Me Too' button.) If you want to continue, just enter the numbers shown on the screen . If not then I'll go for the full factory reset deleting recordings. 14-12-2020 Stuck on loading - BT Community This site uses cookies. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 10h41, on Read our cookie policy. 12:54 PM, on Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ?
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