depop buyer wants refund

With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Kudos / Solution appreciated. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Here are some popular online retailers and payment systems thatoffer Buyer Protection. To send a full refund, follow the steps for Full refund. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Today, Vinted is a popular thrifting app with millions of users. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! You can use the error code to cross reference with Paypal API errors. Advice is voluntary. A buyer uses Amazon Payments for qualified purchases on third-party websites. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Buyer asks for partial refund after 2 weeks. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. A week later they have opened a dispute saying this was an unauthorised payment? So, can you trust these apps with your data and money? Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. There are two ways to list items on Depop: Using the Depop app. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. PayPal uses SSL 128-bit encryption to keep data safe. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Tap on the purchase/sale you want to leave feedback for. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Buyer wants a refund?? : r/Depop - Reddit By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Etsy is a trademark of Etsy, Inc. If they reject, the dispute will be escalated to the Depop Support Team. Not long after, Depop transitioned to a thrifting marketplace. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Respond to refund requests quickly. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Also the depop profile has blocked me. Kidizen is a trademark of Kidizen, Inc. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. For purchases made via the main Buy button, Depop charges a 10% fee. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Depop Payments refunds Log in to the Depop app. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Depop Ltd. Support. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Ask for some feedback. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Providing proof of return will enable the refund to be processed. Purchases made without using the BUY button. By browsing this website, you consent to the use of cookies. If you dont receive your money or goods youll have no cover and will be left out of pocket. Additionally, Depop is a great platform for finding vintage fashion. UK sellers: Getting paid with Depop Payments - Depop help GB I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Tap > tap All sold items. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Explain your decision. To send a full refund, follow the steps for Full refund. I definitely sent the payment through depop instant pay as goods/services thank god! Head Office. Home FAQ Quick Answer: How To Issue A Refund On Depop. The seller doesn't fulfill their return policy as stated in the listing. Enter the refund amount and click Submit. Here are attributes to include in your listing: Secondhand shoppers are savvy. The best trick to selling fast with confidence is cross-listing. What Is Buyer Protection and Why Do I Need It? - MUO Readers like you help support MUO. Tradesy is a trademark of Tradesy, Inc. It all hangs on whether paypal agree that the transaction was unauthorised. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Dealing with Depop Returns and Refunds - OneShop However, Depop is also used by small businesses offering new products. If they accept, the dispute will be closed. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Really confused how this can happen. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. This content may be old or outdated. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Go to your receipts. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Tap leave feedback. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. You can now refund users in app. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. sold an item for 150 and going to revieve 130 smh. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. How to Handle Depop Returns and Refunds - blog.vendoo.co I am going through this now. If the flaw was something you missed you have options. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Include details about the productwhat was purchased, when, and what the price was. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. View solution in original post 1 Kudo Login to Reply or Kudo Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. You are viewing the PayPal Community Archives. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. This application is not endorsed or certified by Grailed, Inc. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. r/Depop on Reddit: Buyer wants a refund but I accurately described How do I refund a buyer who paid with Depop Payments? Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. Through the Depop website. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Sometimes, unhappy customers want to reverse a PayPal transaction. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase.
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