Due to insurance rules, prescriptions must be billed to insurance the moment theyre activated; they must be returned to stock within a week of being filled. New or renewal prescriptions are usually ready for pickup within two duty days. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Clinic Pharmacy: Open to all beneficiaries. Suite 5101 The Randolph AFB base guide has information for service members and families. The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. After-hours access can be obtained by coming through the FEC entrance. These process updates will allow the 59 MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. Please use one envelope for each patient. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. We ask for your understanding when a provider mustbe contacted to clarify or correct a prescription order. Members should fax form to 1-866-388-1767. Drug Formulary Current as of 11September 2012 ***Updated versions of our drug formulary can be obtained at the Joint Base San Antonio web site: www.jbsa.af.mil. Please proceed to your preferred pharmacy, Lackland or Randolph, for ALL urgent medication services. Biologics by McKesson is an independent specialty pharmacy that puts patients first. PORTSMOUTH, VA, UNITED STATES This contactless, automated locker allows beneficiaries to pick up prescription refills 24/7 at their convenience. If left prior to 1600 hours,prescriptions are ready for pickup at 1200 hours the next duty day - or on the secondduty day if left after 1600 hours, or on weekends. To obtain refills, patients will still call the Refill Line at 210-292-9995. The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. Our fax number is (210) 652-3516.Refills are ordered by phone or online at www.tricareonline.com. Randolph Air Force Base Medical Clinic | Military.com Women's Health Equity is a Real Focus for DOD, Mullen Says. DHA Pharmacy Operations Support Contract Data Management Team . All rights reserved. The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. JBSA - Randolph, TX 78150. 7700 Arlington Boulevard Such hyperlinks are provided consistent with the stated purpose of this website. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. If you provide hard-copy prescriptions, we cant meet same-day prescription needs; you will likely need to return to the pharmacy in a day or two. Members should fax form to 1-866-388-1766. For non-controlled medications, please proceed to the pharmacy lobby and pull a ticket for service. 1040 Randolph AFB, TX 78150-4801 Get Directions Randolph Clinic - 359th Medical Group website 1-210-652-6403 Monday - Friday: 7:30 a.m. - 4:30 p.m. Closed from noon - 4:30p.m. Call-In Refill Pickup For other than authorized activities such as military exchanges and Services/Morale, Welfare and Recreation (MWR) sites, the United States Air Force does not exercise any editorial control over the information you may find at these locations. Process Update #3 - Urgent Prescription Process. 59th MDW adjusts pharmacy services and hours The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. Medical > JBSA Pharmacies - Joint Base San Antonio Process Update #5 - Phone line deactivation. TRICARE is a registered trademark of the Department of Defense (DoD),DHA. 1. Donate today, to prepare for tomorrow. Walter Reed Audiology and Speech Pathology Center Focuses on Improving Quality of Life for MHS beneficiaries, WRNMMC, Bethesda, MD Your file is uploaded and ready to be published. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. The pharmacy will then activate prescriptions received electronically from on- or off-base providers received within 14 calendar days. If you are unable to pick up your medication please call and let us know so your medications are not returned to stock and remain on the shelf for you. The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about Reeve completes a 2022 summer triathlon. Some documents are presented in Portable Document Format (PDF). PORTSMOUTH, Va. (March 9, 2023) Laboratory Technician Andrienne Collier works with wound cultures to isolate microorganisms while working at the Naval Medical Center Portsmouth laboratory. Hosted by Defense Media Activity - WEB.mil. Use the TRICARE Formulary Search Tool to look-up your drug. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Placeprescriptions in the envelope provided, and fill out the information requested on theenvelope. 7:30 a.m. - 4:30 p.m. Urgent medication activation will no longer be an option available using the Q-Anywhere system. Remember to write down/be prepared to provide prescription numbers when calling in refills. If the DoD ID is for a child and they were seen at the WHASC clinics, the clinic should provide you paperwork which contains the patient's DoD ID. Y0020_WCM_100876E Last Updated On: 9/1/2022. 1-210-652-6403. Patients should expect to see the following changes regarding pharmacy hours and prescription drop off and pick up services. (Courtesy Photo by ASBP). Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. The pharmacy teams recommend patients initiate medication renewals/refills as early as possible using the following timelines: Per TRICARE, refills can be called in when 75 percent of the issued supply has been used: Medication renewals will need to be initiated with your provider so please ensure adequate time is allowed for that process in addition to the timelines given above. No. Joint Base San Antonio > Resources > Medical > JBSA Pharmacies Select Option 2 for the 24/7 ScriptCenter Kiosk. 7700 Arlington Boulevard Department of the Air Force outlines new Body Composition Program for Airmen, Guardians. To obtain refills, patients will still call the Refill Line at 210-292-9995. A PDF reader is required for viewing. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. Activating New Prescriptions- Anyroutinemedications will be ready after 1p.m. on the second duty day from activation. The group consists of 367 personnel in 8 buildings. Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. This simply means that a pharmacy team member has reached your request within the queue to activate and has activated any medications in your profile able to be activated at the time of the request. Visit, The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. Copyright 2023 Wellcare Health Plans, Inc. Drug List (Formulary) and Other Documents. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within oneto twohours of initial check-in. Defense Health Agency guidance for complex medical markets with multiple MTFs, such as San Antonio, is to not process any prescriptions in advance. Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. JOINT BASE LANGLEY-EUSTIS, Va. Suite 5101 Process Update #2 - Routine medication turnaround times. FALLS CHURCH, Va. The 359 MDG pharmacies are open Monday through Friday 0730 1630, but are closed Federal holidays, Family Days, and at 1200 hours the last Wednesday each month. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. (210) 652-5321. . *Urgent medications includeshort course acutetreatments to include pain medications(JBSA-Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. Currently, the demand for pharmacy services exceeds what the 59th Medical Wing is resourced to provide by approximately 26%. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. Your provider can submit the form electronically, by fax, or by phone. (Courtesy Graphic). These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. Activating New Prescriptions - Any routine medications will be ready after 1p.m. on the second duty day from activation. PDF View a Drug's Status on an MTF Formulary - Wolters Kluwer For the Anderson family, protecting their 8-year-old son, Reeve, has proven to be the fight of his lifetime. Hours of Operation:7:30a.m. to 4:30p.m., Monday-Friday; Closed Saturday and Sunday, as well asall four-day weekends Please ensure that you participate in the Third Party Collectionprogram. JBSA Lackland and Randolph Pharmacies implement changes to improve - AF The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Randolph Air Force Base ID/CAC Card Processing. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. Randolph Base Exchange Mall 4 Easy Steps for Searching Your Formulary Type the name of the drug into the search box Click "Search" Download a PDF Readerorlearn more about PDFs. I've been that route and I'll continue to drive the 120 miles round trip to get my meds from the Randolph Pharmacy! Co-pays (can differ depending on medication/day supply): Find retail network pharmacies athttps://militaryrx.express-scripts.com/find-pharmacy. 359th Pharmacy Phone. The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. Using the TRICARE Pharmacy Home Delivery Program, the cost for up to a 90-day supply of medication for active-duty members is $0; all others pay $0 for generic, $13 for formulary brands and $43 for non-formulary. This document outlines your rights with regards to your Medicare drug plan. ***The Randolph Clinic Pharmacy dispenses new orders entered directly into our computersystem by DoD providers in the San Antonio area. Randolph Clinic - 359th Medical Group Contact Us 221 3rd Street West, Bldg. Q3. JBSA-Lackland, JBSA-Randolph pharmacies implement changes to - AF As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. Driving a long distance to the pharmacy? Sometimes, Express Scripts requests additional information from the provider. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland Aug. 16, 2022. In alignment with Texas state law, paper prescriptions for controlled substances will no longer be accepted. Proceed to the pharmacy lobby and use the kiosk to activate. Text to activate prescriptions sent to Randolph using Q-Anywhere: The following process updates will take effect Sept. 6, 2022, Process Update #1 - Pick up Process Change. Process Update #4 - Only electronic controlled substance prescriptions. Call the automated refill phone system at (210) 292-9995 or (800) 469-7170. Co-pays (can differ depending on medication/day supply): Find retail network pharmacies at https://militaryrx.express-scripts.com/find-pharmacy. It creates a win-win situation for the Randolph Clinic and beneficiariesalike.Phone NumbersRandolph Pharmacy 652-4127Joint Base San Antonio Refills 292-9995 option 2(800) 469-7170 option 2Wilford Hall Pharmacy 292-7522BAMC Pharmacy 916-1536Third Party Collection 652-2420 option 7Pharmacy personnel respect your time and want you to have as short a wait aspossible for prescriptions. The Pharmacy at Randolph AFB is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area.
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