It is very important to notify the service about the changes when changing the details. Always check the event page on our calendar for full details. Mehr Infos unter There are no suggested results at this time. Verification can help ensure real people write reviews about real companies. Managers respond to such claims that they do not set prices and the number of fees generally depends on the situation on the global financial market and other factors. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Either way they are correct you aren't entitled to a refund. Lefts face it: Hardly anybody is buying concert tickets right now. This is a steadfast policy and we allow for no exceptions. The companys employees prefer not to disclose details of exactly how they do it. Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. At the customer service centre located at Nassauer Str. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. Click to reveal Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! I cannot get in touch with them ,it says to use the live chat option during their opening hours, I AM doing it during opening hours but no one is there and its not working. Availability will vary by performance, and ticket prices may exceed face value. This should be illegal. Theyll also need to get the AXS app. Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. I found it astounding considering the size of the event & how many people they must be dealing with. Such speculations are severely suppressed by the service. Anything discussed is confidential, and the services are usually free. Important! The service also constantly replenishes the range of tickets that are offered to customers. Its about unification with the Veritix paperless ticket system. BBB is here to help. BBB Business Profiles may not be reproduced for sales or promotional purposes. I purchased Ed Sheeran tickers back in March and could no longer attend so went with the option to resell using the AXS site. Ticket refunds: Rules and one surprising tip for postponed concerts and Best Ticket Broker! Bought your tickets at the venue's box office? Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. During this period, the platform has achieved a lot. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Application for financial support Leistungen fr Bildung und Teilhabe (Regionalverband Saarbrcken), Information about financial support in the programme Schlerbefrderungskosten (Regionalverband Saarbrcken), Social Welfare Office (Sozialamt) and Jobcenter, Television and radio broadcast services fee. In 2021, the service turned 10 years old. Try Now Rate us and Write a Review +49 681 905-1111 Nope. This is confirmed by several experts. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Footer.languageSelector.ja-jp.region It is problematic to make a refund to another card. We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. Many customers like how the service staff solves their problems: quickly and politely. If a show is cancelled, you will be notified and given refund information via email. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. The technical service of the service has previously stated that it is working on troubleshooting. International Association of Better Business Bureaus. The onus shouldn't be put on the consumer. We may update policies on a show-by-show basis per artist or band request. With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. Ticket machines are located directly at the tram stations. How can we possibly contact them with a question? AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Fans certainly wont be shortchanged and can still seek refunds or team credit if and when games are officially canceled or rescheduled. Cases of fraud when working with this service occur very rarely. No solution offered by your team. There were 43 people in line before us. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. If ticket holders wish to ask for a refund for a rescheduled show, they almost always can. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. smiller501 Forumite. Datenschutzerklrung. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. You cannot buy a ticket inside of the tram. burnet cisd athletics tickets; duck blinds for lease california; why do they cover f1 cars after crash; Gallery. All rights reserved. Such precedents occur very rarely and if they do, they will happen for reasons of delivery service problems. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! Your tickets to the original event will be good for the makeup show. First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Hope we can make our event . There is also an order processing fee and a delivery fee. Privacy Policy. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. found at the bottom of this page. My event was cancelled. How can I get a refund? - AXS Help Center Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving a 150% credit to use towards buying future tickets." - LiveNation [deleted] 3 yr. ago bterps 3 yr. ago For more information, please see our AXS.com Purchase Agreement The tickets I have are not real tickets, cant sell them cant use them. and our We'd recommend you send them by Certified Mail or any carrier that provides proof of delivery. This transaction brought the company an excellent income. Select the tickets to transfer and enter the recipients information. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I updated my Paypal details as requested and have still not received payments although they are claiming they paid into Paypal on the 31st March. This includes platinum tickets and other seats with inflated prices bought through Ticketmaster; all refunds are given at the price you paid. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Agoda customers are outraged that the fees are increasing in price. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please check the individual event page for exact policies and requirements. How do I get a refund for classic hard stock tickets? I had one point of contact through the whole experience. How do families attend events? The exact date of the company's profitability is not disclosed, however, it is known that after the crisis of 2019, the company's revenues began to grow again. x, Footer.languageSelector.ja-jp.greeting First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. They could benefit from fans pre-purchasing tickets during this downtime. E-mail: Upon receipt, we will ship out a replacement item if available. Please take the tickets directly to the box office for a refund. All done In a stellar, professional and swift nature. Some users write that in any situation, service employees treat buyers and sellers carefully. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. All rights reserved. We will inform all ticket holders via email of any event updates. However, you will have to and may not be able to! There are still many cases when the buyer was not returned the tape in a similar situation. When an AXS profile is created using Facebook, the service requests some basic information (for example, preferences, interests). AXS Mobile ID not only reduces the need for paper tickets, but is our response to unfair secondary ticketing practices. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. Before writing or calling the support service, users are advised to carefully read the list of surveys that are asked most often. If an event or a sports match for which you bought a ticket has been canceled, the money for the ticket will be returned to your card automatically. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. You can request a copy of your Minnesota vaccination record HERE. (United States) Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). I really appreciate the efficient care & consideration given to me. I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. Please visit our help page or contact customer support for assistance. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Thankyou!! I think given I have purchased the tickets I should be able to have a way to download or share it. Theyll just have to create an AXS account to claim their tickets. When your tickets sell, youll receive an email informing you of the sale. Regional day tickets: Discover Germany's regions by train | DB - Bahn Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Please keep an eye out for emails from First Avenue and AXS for important show-related information. Advantages. The service is managed by Anschutz Entertainment Group. Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). This is the subreddit for and by listeners of Crooked Media podcasts like Pod Save America (formerly Keepin' it 1600) hosted by Jon Favreau, Jon Lovett, Tommy Vietor, and Dan Pfeiffer. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. . I did this and once again radio silence! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Mobility - AStA der Universitt des Saarlandes Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. By Need to find a different location? BBB reports on known marketplace practices. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. You may place two separate orders if youd like your in-stock items to arrive earlier. The company has its methods by which you can check not only the seller but also the tickets they sell. Health experts: Reopening businesses in Minnesota will spread COVID-19, but how much? If you need medical seating, another entry in this section provides instructions. Open the App and sign in to see your tickets. Persons under the age of 21 may not attend 21+ events at the Turf Club. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. I call and emailed them multiple times and they said they were refunding me the money in 3 to 5 business days. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Hi, thanks for your message. AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets. 30 days later and still no refund. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. As a rule, it is better to ask your questions during business hours; Monday Friday: 09: 00 17: 30 (Live Chat, Email & Social Channels). There is also a ticket resale fee. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Frequently Asked Questions - First Avenue Children under the age of six can travel for free. Official Tickets and Your Source for Live Entertainment | AXS.com AXS USA Reviews | Read Customer Service Reviews of www.axs.com - Trustpilot International credit cards cant be used to purchase resale tickets. Horrible customer service, hope their business shuts down before they STEAL more money from people. Unfortunately, no. Age limitations are determined by a variety of factors, but are usually decided by the performers management. I was sent a letter to contact customer service to receive a full refund. All policies are subject to changes or updates. Two happy customers here - and will totally book through AXS in the future! Now they're assuming everyone has a friend to go to a gig with as well as a smartphone and data connection.I actually prefer paper tickets as well, as it's not a technology that can go wrong, and they're a nice memento. Third-Party Resale Tickets: Everything You Need to Know Please provide your business email which will be use for claim procedure. Despite this, in the reviews, you can still find comments from which users are dissatisfied with the work of the company. AXS Where is my refund???? 13 April 2016 at 4:01PM. Nope. Scan this QR code to download the app now. Also, look for an email from First Avenue prior to the show confirming any relevant policies. Customers of the service often ask questions about ticket cancellation. Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. IP: 188.165.239.102 When listing tickets, you decide how long your listing will be available for others to buy. !!! This policy may change depending on the performer or at the discretion of management. Front row or on the aisle? After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. This "sale policy" is BS and incredibly shady. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Your shipping information will include a tracking number for USPS. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Below you'll find an important update on COVID-19 and your events. All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. First Avenue proudly uses the United States Postal Service for all shipping within the United States. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. When the issue of trust concerns the dissemination of the personal data of customers, all points of interaction with personal data are described on the website. Its up to you! It is totally outrageous how they have kept my money for 7 months and counting! No one uses customer data for illegal purposes. Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. With your SocialCard, your ticket will cost less. Semesterticket - AStA der Universitt des Saarlandes Travel with up to four fellow passengers per ticket for as little as EUR 3 per additional passenger. As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. On weekends and on public holidays the ticket is valid from midnight. After completing the account information, you may buy, sell or manage any seats in your account. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. Visitmembership.first-avenue.comto purchase or learn more. AXS handles payment and delivery so buyers and sellers never interact with each other. Once we were in the chat the respons was very quick and our problem (not receiving an email conformation) was solved immediatly. Well guide you through the process. Fans wait for hours only for all the tickets to be sold out instantly. Bus and Saarbahn. mail Ticket holders should expect an e-mail from the site with new information. The companys executives declare that they are supporters of a transparent system of fees. When its time for the event, they can open the app to show their tickets on their phone. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. Official Tickets and Your Source for Live Entertainment | AXS.com Any items left in coat check or lost and found over 14 days will be donated. That means good seats should be plentiful to most upcoming shows. Companies can ask for reviews via automatic invitations. Contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup. One suggestion you may find surprising: Now actually could be a good time to buy tickets to an upcoming event even if theres a chance of it being postponed. Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. So I guess I'll be leaving one devastated child at home. He fixed my problem instantly and made a disabled girl extremely happy. Editor, Marcus Herbert. Please provide your verification details which will be used for claim procedure. It is legit reliable and safe. has anyone ever gotten a successful refund on an axs ticket? However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees).