Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Take 3 minutes to tell us if you found what you needed on our website. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. ", "Is this then covered under faulty hardware warranty?". Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. MichelPM, call If this is an authorized Apple service repair tech then he/she would know. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. MacBook Pro 15", What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit In April it stopped working completely so our reader, John, contacted the warranty provider. Performance is still ok. We are all just volunteer Apple product users here, from all over the world, just like you. If you cant find contact details, call the seller or trader and ask for advice. You must log in or register to reply here. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. This is very different from what you describe. There isnt a 6 year warranty rule. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. You are using an out of date browser. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. Refunds. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. #8. 2. They informed him he was outside the three-year cover period so there was nothing they could do. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Even then the labour costs would be chargeable quite legitimately. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Your Hardware Warranty - Apple I have an iPad Pro 12.9 from 2015. Refunds. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. The manufacturer has to perform a repair and document the repair. Is the warranty valid in Turkey? Currys rejected this claim and told him there was no such rule. All postings and use of the content on this site are subject to the. KillerMrSingh, User profile for user: An Apple certified technician tells me that my logic board is broken. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk Archived post. The services will be provided with due care and skill. Looks like no ones replied in a while. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. Claim using a warranty or guarantee - Citizens Advice Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. It's a lemon law. The services will be provided within a reasonable time. only. That's really important folks. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. A forum where Apple customers help each other with their products. 1-800-MY-APPLE, or, Sales and Find out if its easier to use your legal rights on faulty goods instead. Is there anything wrong with this page? No one here is a search engine and this is not a consumer law or consumer advocacy Website. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Looks like no ones replied in a while. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. i purchased a Macbook Pro 16 in the US in January 2020. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Accepting returns and giving refunds: the law - GOV.UK UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. 2023 England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. I live in Turkey, I'm thinking of buying a macbook from Germany soon. He explained that he took out a three-year warranty on the set. The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere You might also be able to register online. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. There are some flaws with your argument: 1. Other EU nations may vary. Thanks! It's a lemon law. omissions and conduct of any third parties in connection with or related to your use of the site. They do not have to provide a reason. "I'm afraid it might be a little outside the 12-months". This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. What exactly does this mean? provided; every potential issue may involve several factors not detailed in the conversations r/apple - Let's put this EU 6 year guaranteed warranty - Reddit People saying that the seller is liable are wrong. As always you can unsubscribe at any time. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Check when you have to offer refunds and accept returns. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. Apple are liable for an Apple product under EU consumer law. How much does it cost to replace an iPhone 8 battery in the uk? The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. You have rejected additional cookies. This is a user to user Apple product technical support community. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). We use some essential cookies to make this website work. Apple are correct when they say you need AppleCare to have a free repair or replacement. The consumer law only applies if there is a manufacturing defect. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. Let us know, Copyright 2023 Citizens Advice. Section 19: Consumer's rights to enforce terms about goods. I'll use my country, the UK, for my sources of information. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Its a question that many people ask, so its good to be able to clarify exactly what the position is. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. I am based in England. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. This page has been prepared by Apple and its contents are not endorsed by any third party. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). But it doesn't matter right? Editor, Marcus Herbert. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. No AppleCare so was well outside Apple's standard warranty. Now, you state 6 years but most consumer law is 2 years. Well send you a link to a feedback form. Warranty is an extra and not a consumer right . The goods will be of satisfactory quality. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). Apple may provide or recommend responses as a possible solution based on the information For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. How is the 6 year warranty rule based on the UK consumer rights act Whats in a warranty? You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. You only have to accept returns from the person who bought the item. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. You have accepted additional cookies. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. Please note that other EU countries may well differ. Thank you, iPhone battery replacement during warranty. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. 20.3K Posts. The 2 year eu warranty is myth. A forum where Apple customers help each other with their products. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. The manufacturer has to perform a repair and document the repair. A claim under UK consumer law may be made subject to the defect being present at the time of purchase. It may not display this or other websites correctly. DanielLeCorbusier. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). "An Apple certified technician tells me that my logic board is broken. How do I know? Look out for the time limit - thisll be when the warranty or guarantee expires. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Your legal recourse is with the person you bought it from. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. But there's a catch. Will the warranty of a MacBook bought in Germany be valid in Turkey? Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. If the fault occurs after six. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and Am I eligible for a repair or replacement until 6 years of delivery? Please tell us more about why our advice didn't help. JavaScript is disabled. Apple contact details are available here. How long is the warranty on products in the UK? 1, 2 or 5/6 years They suggested he should take the TV back to Currys. You cant do this if youve already made a claim. Or by navigating to the user icon in the top right. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the.