Superfast and reliable - With the UK's fastest major broadband provider (that's us), you can get unlimited downloads and gigabit speeds. See great offers only for you. Stream from Virgin Media: add or remove subscriptions Hi! Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if your residential address doesnt take or already have the fastest Virgin Media speeds available in your area at the point you place your order to become supercharged with Volt or another eligible resident applies to become supercharged with Volt); (2) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMs at the registered address of the Virgin Media account holders household (if you or any other eligible residents dont take or already have unlimited O2 mobile data); (3) Roam in 75 worldwide destinations. on 22-09-2022 23:32. Virgin Media's price hike for the average customer in 2023 was a huge 13.8%. My kids have moved out and a lot of my current package is unused.I cannot find a link - except one which says "how to downgrade or cancel" and pressing the link only takes you to cancel. Can you confirm how long this will take has in the past it has come through straight away. I was again told this was not possible so I asked to cancel the account and nothing happened. Our team will let you know the full process, so youll only pay what you need to. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. Active O customers and Virgin Media broadband customers only. Reload the page to resume. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. Or browse by product: TV packages. If your contract term has ended, you're free to find a better deal right away. Due to the increased number of issues and different error Hello, Well talk you through how to do this well either arrange to come round and collect it from you or well send you a pack to return it free of charge. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. More data maybe? As a Virgin Media customer, you pay for your services in advance. 19:05. If so, how long I will be without the internet before the new, broadband only contact will activate. My kids have moved out and a lot of my current package is unused. The same would apply even if you were out of the 12 month contract period. Choose between hundreds of broadband deals on Uswitch.com. We use cookies and similar technologies. 23-09-2022 Save 100s on your existing package, without having to cancel. We hope youll carry on enjoying your services with us. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, (phone calls take priority) but the agents will reply as quickly as they possibly can. Yes. Hi folks, I've been with Virgin Media since Sept 2011, with a full TV/Internet/phone package. That's a huge increase in your monthly outgoings once your contract ends. We are aware that there is a fault with VirginMedia.com / My.VirginMedia.com and some online help pages such as the service status page. BTs and Skys top average download speed of 900 Mbps: For verification see: https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf and https://www.sky.com/deals/broadband Reddit and its partners use cookies and similar technologies to provide you with a better experience. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. So they make it easy to pay them more money each month but much more difficult to pay them less? Welcome to Virgin Medias change your package help and support page. We have been trying without any success to sort ebilling. Virgin Mobile package You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Our Team is working on a fix and we apologise f Netflix - Bundles and Activation Average time to repair total loss of service for broadband and landline faults: For verification see: https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf In this case, you should definitely consider switching or re-contracting with Virgin. How much was Virgin Media's 2023 price increase? These out of contract price increases can sometimes reach up to 45% on top of the annual price hike rates you would have accumulated too. As most consumers will require a combination of TV, broadband and mobile It has almost 6 million cable customers and proudly boasts the fastest broadband speeds to businesses and homes in the UK. I asked to cancel our account and nothing happened, so I called again a few months ago to discuss downgrading my package. For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. We're aware of an issue relating to the registration of a new online Virgin Media account. How do I downgrade my package upgrading chatter during contract - flexible? - Virgin Media Community Thank you. But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, which is 120 per year. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. Our network is 99.93% reliable, plus we offer free servicing and repairs, to help keep you connected. Do you see some combo options further down the page? Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. If you prefer, so you can chat to us online if youre thinking of leaving. Terms apply, https://www.virginmedia.com/legal and O2.co.uk/terms. Re: Returning customer- can't register with old email address. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages once they reach the end of their fixed-term contract. 3. If weve asked you to return our kit, make sure to do it within 30 days of your disconnection date to avoid any charges. 2. The fact that they offer new customers bargain basement prices, that you might consider yourself a loyal customer, neither of those count for anything. Virgin media just won't cancel my contract!. If you still cant find what youre looking for, thats okay, you can talk to us, our contact information is easy to find. Want to cancel Virgin tv but keep broadband. When entering your email, an error DEF01 occurs. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Virgin Media price hikes 2023: how to cut the cost of your Virgin TV To help the UK meet its net zero goal faster, were aiming to prevent 20 million tonnes of CO2 from entering the atmosphere by 2025. Terms apply, see the Priority app or O2.co.uk/terms Broadband customers can get access to Priority from O2 so if you havent already, why not download the Priority app now? Choose an Early Bird Plan If you are happy with the price quoted then accept it as it may not be available again. If you're with Virgin Media because of its internet speed, you might not be able to find another provider that offers the same speed in your area. I'm sure forum staff will offer to sort all this out, be aware that VM's "goodwill" payments are often miserly, and typically customers with problems would see a better settlement by taking the matter to CISAS, and unless you're very lucky you'll get the "we can't process contract changes" line. IIRC you had to scroll down the page a bit to find the links. Check out our bundle optionsto see which one suits you best. . Just make sure weve got your new address details before you leave us. To check what Virgin Media package you are on: Virgin Mobile package Change package Help & Support | Virgin Media Virgin Media package In recent years we noticed that we don't use the TV anymore too. What are you wanting to downgrade from/to? How to cancel Virgin Media broadband & TV | Virgin Media Help 29-09-2022 Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. If we do, well either text or email you (from noreply@contactengine.com) to arrange an appointment for our collection team to come round and pick it up. We have a Freesat tv. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. You can check what package you're on by signing in to your My Virgin Media account. Please let me know if you have any further questions at all Big + Drama 144 channels. To check what Virgin Mobile package you are on: If you want to upgrade, heres how to do it depending on what your package is: To upgrade your package, sign in to your My Virgin Media account. Virgin Media price increase 2023: what can customers do. We have a Virgin media package of phone, tv (XL) and broadband (cable). For example, you pay in September for October's services. Were sorry you want to leave us. Simply sign in to your mobile account. You can contact F-Secure directly if you want to cancel, or theyll be in touch when its time to renew. How Virgin Media's 13.8% price increase average could affect you. Virgin Media package You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. VM are totally locked into the idea of selling you a bundle of stuff (even if you don't need/want it) and will always discount bundles accordingly when you try to renew. Your final bill will cover the package costs for your final month, plus any usage or additional charges up to your disconnection date. 1. And the price of its M500 package increased by 63% from 38 per month to 62 per month. To downgrade your package you can either ring 150 from your Virgin Media phone or mobile, or you can call 0345 454 1111 from any other phone. You can find more information on Volt here. You have a 14 day distance selling window should you change your mind and wish to reject that offer and go back to your original pricing and package. Hi there,Use to be with virgin 3/4 years ago, recently started a new contract and now can't open an account online or thru the app as my email is still the same and won't let me open an account and every time I log it says " your account is now sorry Hi there, Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. When I tried to get the answers, I got told that they cannot downgrade from package to broadband only. VM know full well customers hate dealing with their poor quality offshore call centres and crap tele, on So you won't need to hop around. The current TV packages are confusing me though. Webchat does not work - pressing the button does nothing. on 29-09-2022 Virgin Media TV downgrade confusion You can find more information on Priority here. When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. Were here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below. You could maybe convince us to come with virgin if you can do all 3 lines for less than 45 a month total. Broadband,TV and phone packages. Well then help you answer questions like, can I change my Virgin Media package? I can't find the messenger link either so can't contact them direct. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. Check Virgin Media broadband speeds availability at https://www.virginmedia.com/join/availability. I am also sorry to hear that you've not had a working landline for so long. If your something has changed and your package no longer suits your needs, we might be able to find you a better one. If you were still in your minimum contracted period when you were disconnected, you may be charged a cancellation fee. Only if you fully disconnect a service within your contract term will you encounter any early disconnection fees. Before you change anything, or complete your order, we will give you a detailed breakdown of what's included, and, if you need new equipment to get it up and running, we can let you know whether there is a charge for it. Here's a table to show how much more you could be paying with this price rise. 20:57. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Uswitch Limited is registered in England and Wales (Company No. My contract is up at the end of this month and my monthly bill will go up to 47 so I called them up to cancel. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. Virgin Media Bundles: The Very Best of 2022 You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. Archived post. Here's everything you need to know about the 2023 Virgin Media price increase. Please remember to keep your personal information private, MyVM online account registration (multiple issues), Known Issue - DEF01 when registering new account (RESOLVED). Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. 08:47. If youre experiencing any faults, check our service status tool to see what the issues are and how we can solve them. While Netflix and Virgin Media offer untold hours of jaw-dropping entertainment on your Virgin TV 360 box, TiVo box, Virgin TV V6 box powered by TiVo , or Stream from Virgin Media, keeping an eye on costs can prove frustrating.. Thankfully, the lovely people at Virgin Media and Netflix have joined forces to offer Netflix's Add-to-bill arrangement to all new . If you want to find out more as an existing customer, you need to phone in or use one of the other contact options to find out what VM will offer you for a renewal. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. Youll then be given more options to narrow down your search, clear information in step-by-step guides and helpful links to make a Virgin Media package change. on Uswitch Limited is a credit broker, not a lender, for consumer credit products.Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. and our Our new, flexible, entertainment service lets you chop and change your subscriptions every month - so you can hop nimbly between the likes of Netflix, Sky Sports, Disney+, BT Sport or Sky Cinema without forking out for multiple services unnecessarily. The best way to get in touch is to call us for free on 789 from your Virgin Mobile or 0345 6000 789** from any other phone. Twitter: Make your inquiry via Twitter by tweeting @virginmedia. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Whether youre thinking about changing your broadband package, TV, phone service or mobile package, or changing your Virgin Media package by upgrading or downgrading it you can do it all here. Which Virgin Media customers are affected? For great entertainment, look no further. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options.