And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. Open an account to save 30% off FedEx Express, access time-saving tools, and more! You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The ticket is valid only for the event, date, time, and seat location issued. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Due to the high demand of this event most lines for entry will be long. Thank you for contacting AXS. If you are the sender of the package, you can change the delivery address via your UPS account. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. This happened on 3/19/2023. You may also be linked to a third-party site, which is not affiliated with our Service. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). You can contact UPS directly to see if this is an option for you. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Thank you for your time and patience. This does not apply to "Adult Signature Required" deliveries. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. We have made changes to our Privacy Policy. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Need to change your address after you've placed an order? Copyright 1994- Please be sure when accessing the AXS app you are NOT connected to WiFi. If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. The availability of tickets is subject to change. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. AXS.com Purchase Agreement Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. We have updated our list of supported web browsers. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Once the package leaves the facility, it will remain en route using the address you initially provided. Learn more aboutFedEx Delivery Manager. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. Yes, it is possible to reroute a UPS package. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. When were my tickets mailed out? The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. x, Footer.languageSelector.ja-jp.greeting **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. BBB Business Profiles may not be reproduced for sales or promotional purposes. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Official USPS Change-of-Address Form We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. Any restrictions on transfer or resale will be communicated to you (e.g. Thank you for contacting AXS. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. They asked for these documents to change a damn name. BBB Business Profiles are subject to change at any time. I contacted *** and **** to no avail. A per-order delivery fee may also be assessed, depending on the delivery method. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! Set or change your delivery address - Google Shopping Help If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. For tickets to events located in the United States, the Service is operated by AXS Group LLC. 732 complaints closed in the last 12 months. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. How do I correct my shipping address? - FedEx Your receipt has been resent at this time as well. What is will call and how do I pick up my tickets? Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Enter a transfer amount and select a transfer. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. You can also submit a Help Request Form on their website at www. You will also be responsible for paying any applicable taxes relating to your purchases. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. What do I do? (United States) If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Learn more about FedEx Delivery Manager. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. So went to check my bank account and I was charge the $42 for the ticket. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. No refunds are offered for online (virtual) events unless the event is canceled. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. You may be required to provide a signature in order to return the package. 1 Reply GMHoodwink 24 days ago All ticket prices for events that occur in the United States are stated in U.S. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Individuals in possession of a recording device are subject to confiscation and/or ejection. My ticket ID is ****. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. Changing Shipping Address : r/Coachella - Reddit AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. We recommend using one of the following browsers to access this site. I will not be using either Stubhub or AXS ever again. A fee will be charged for additional requests. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Events may be postponed or canceled for a variety of reasons. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Tried changing the name on my AXS account from my ex, to mine. Note that complaint text that is displayed might not represent all complaints filed with BBB. See details. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Unfortunately your request is denied. Thank you for contacting AXS. Do I need to enroll in My Choice after I create an account? Select Manage Delivery, then Edit Delivery Address. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Any ticket issued via the Service is a revocable license. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service.
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