How to use your eBay earnings to purchase shipping labels. The seller is responsible for paying the return postage, this is their problem, not yours. Read our most popular questions and answers on how to handle return shipping for items you've sold. Simply print the label on normal paper and tape it to the package. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Please do so as soon as possible so I may get this shipped back. Wrap items separately and use cushioning material. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Seller not sending return label - The eBay Community If the item location was China that is where you are supposed to be returning it to. an eBay return shipping label won't be available. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Help me return my item to Japan (seller won't provide return shipping So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? I see, femmefan1946! Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. A wrong DVD sent surely will fall under a warehouse problem. I'm in Prague. I started a return which the seller accepted but I got this message. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. What to do when seller can't send a return shipping label? If they agree, youneed to send funds to cover the cost. Youll need to know the dimensions and weight of your box. Now I'm supposed tosend items back. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. Select Create return label under the original shipping label number on the order. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. I'm returning an item - Seller can't give a shipping label. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. For more information about refunds and refund amounts, go to Refunds and Exchanges. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . . To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. Enter a message to send to your buyer along with the return label. Death certificates show that you died. Select Create return label. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. 03-14-2018 There no other option in my city. Sunny Souls - Instagram Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. I've received the damaged fishing rod from USand started the return process. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Get $5 in free postage to use during your trial. Now I'm supposed to send items back. You can return your package using a label from Your Orders. and send return shipping labels from one interface. Choose Orders & Shipping. Dont use duct tape. how long do I have to before my refund request is cancelled? If there's still no resolution, I'll try those two links you sent. 05-25-2022 The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Return shipping costs when you use an . Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. zip code are eligible for Free Returns. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Typically shipping software is used to create return shipping labels. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. The seller agreed to a return, but can't buy a return shipping label (international shipping). View cart for details. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Need a Shipping Label? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Seal your box with plastic or nylon tape at least two inches wide. Sometimes, it just doesnt work. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. When you use an eBay label, tracking is automatically included. - edited Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Return shipping labels don't include insurance. Help for buyers and sellers. Archived post. You are registered in the U.S. but say you are in Prague. Please select what best describes the information: Thanks! Returns happen. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Now there is a message from the seller that they can't send a return shipping label. The chargeback is actually handled by PP, but there is no need for you to worry about that. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. moment, Oh, Ship! 03:38 PM. and our I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. I asked the seller if they really want me to do that since they are responsible for the shipping costs. Are you sure you can't send it USPS Priority International? You can also find more information in our full article below. Return shipping costs when you use an eBay label. Sign in to your FedEx account, or, if you don't have one, register online. I am quite surprised about the "The seller can't send a return shipping label" message. You will have an unreasonably short 10 calendar days to ship the return with those funds. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. If they don't ebay will force the refund without a return. Get an eBay Return Label Hassle-Free - DoNotPay If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. and restocking fees from your refund. New comments cannot be posted and votes cannot be cast. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. If they can't provide one, you can purchase a label, and we'll ask the . 03:37 PM The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. How to complete a label-free, box-free return. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. I tried contacting customer service again, but the rep wouldn't close the case yet. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. So what now? Make sure you know what you can ship and what you cant to avoid delays and fines. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Refunds and returns for sellers - Help Center Home Seems like he can just lie and never pay me back the money it cost me to return it. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). If the buyer paid, theyll need to contact the carrierinstead. returns, This isn't the information I was looking for. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." What happens if the item is damaged while it's being returned? I'm sure they know that they're supposed to send you the money for shipping. Try contacting one of these (Facebook allows more keystrokes). Chargebacks go through PP. Buying used phones requires a little bit of willingness to learn.". On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. . If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. The unofficial eBay subreddit. If you choose to ship the item on your own, you'll pay the carrier when you ship You dont need a special printer or self-adhesive labels when printing return shipping labels. Sorry this information wasnt helpful. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Examples of alternative shipping arrangements. Returns are easy with USPS. Click on Send an eBay Shipping Label. Depending on the reason for return." Solved: Seller can't send a return shipping label and I c - eBay As mentioned, you can ask eBay to step in on day 4. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. What kind of return did you open? we'll use this information to improve our online Help. Would you like to get help at the customer service hub? You can return your package using a label from Your Orders. 772515155830 232a5c42-11c5-4be7 . Buying used phones requires a little bit of willingness to learn.". If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? 05-14-2021 12:24 PM. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. To ensure there are no delays with your return, provide the necessary customs information to the buyer. So I think the mechanics of return shipping will be a moot point. When youre responsible for return shipping, you can choose from a number of options in the return request form. Here you can discuss returns with other members. @missjen316 wrote: There is loophole in the new return system. How to Send a Prepaid Return Shipping Label | Easyship Blog Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Schedule a Pickup. Thanks! Contact the seller for a return shipping label. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. I have been waiting for a few days already for you to act. Copyright 1995-2021 eBay Inc. All Rights Reserved. They told me to ship the item to an address they provided. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. If they don't, return to the case on day 4 and ask Ebay to step in. Scan this QR code to download the app now. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! I was under the impression that according to eBay policy, the seller has to provide the label . There are several ways you can send an item back to the seller. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . "The seller can't send a return shipping label" If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Hand the labeled package to your friendly neighborhood driver. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. There are several ways you can send an item back to the seller. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. Privacy Policy. This is twice the price of the fishing rod. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Does this option not appear on the screen until after three days? Other ways to send the item back. Seller "can't send a return shipping label. Select 'Internet Options'. You can print a shipping label with postage . 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. You may also print a return shipping label to mail it to your customer. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Returns related questions? Once you've received the funds to ship you have 30 days to mail the package. Now I'm supposed to send items back. ", Birth certificates show that you were born. You can return items in the following ways: To see which options are available for your return, go to Your Orders. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. eBay will not be able to force the seller to refund the postage once you have mailed the item. We recommend using a tracked service for return shipping. The seller replied "I have the pin but I cannot provide it as that would create a security breach." "wow did you know there are actually humans behind these sales? Contact the seller for a return shipping label. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. I sent a message the seller for a return label, but there was no reply. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Don't trust them. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Customer Service reps have a quota and will say anything to get you off the phone. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. They can then print the label and use it to send the item back to you. United Parcel Service of America, Inc. All rights reserved. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. A strong shipping strategy is key for a successful holiday. Create and Print Shipping Labels | UPS - Canada The seller is responsible for paying the return postage, this is their problem, not yours. Select your carrier and enter the tracking number. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. Return Items You Ordered - Amazon Customer Service I was sent the wrong DVD from the UK. Printed return shipping labels do not expire and can be mailed at any time. Adding tracking details to your return helpsprotect against delays or issues in the refund process. ", Are you sure you can't send it USPS Priority International? More shipping tips from your fellow sellers! In response to femmefan1946. Choose the label you want to send to your buyer. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Returns Made Easy | USPS I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Ship the item back and hope that I will get reimbursed the shipping cost? - edited Return shipping for sellers | eBay Or did you pay with a credit card? For more information, please see our When I get a return as a seller on the items where "the . 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According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. How do I return an item if the seller won't send a return shipping label? I request a return for an item which was accepted by the seller yesterday. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Subtract one from the other; or. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. Does this option not appear on the screen until after three days? If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. We haven't had any direct communication, just via ebay's automated messaging notifications. The seller either has to provide you a pre-paid label or send you the money to return. Returns Made Easy. 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If the buyer doesnt use the return shipping label, you are not charged for the cost of the label.
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