How is that going to control the volume on an echo device? Now, check to see if this solves the problem and allows you to communicate with it. Dont waste your money, My Merkury bulb (Geeni App) worked fine for a few months. B) ILL SCRUTINIZE WHAT TWO DTHS I USE. It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. This leads to the connected device is not responding message. . I ONLY UNPACKED THE FIRST ST BUTTON. But you only get to set it to a fixed point its not higher or lower the way it is with the buttons on the official Amazon remote. If you cannot connect to Wi-Fi on your smartphone, then you need to turn on or restart your router. capability "Actuator" If so, then thats the reason why. Since Alexa only works with WiFi, your new smart device has to be connected to the WiFi too. govee lights not responding to alexa Toggle navigation. The steps progress from initial simple solutions to more complex reasons why the device will not respond. Wiz can always get the lights to respond, but for Alexa, it frequently requires messing with it. But Im sending the smart bulbs back. I recommend you check the user manual of the device to find out how to perform a factory reset. Incredibly frustrating and cannot seem to find a solution. If youre in a situation where the smart devices wont work with the SmartThings app as well as the Alexa app, then this issue can be related to a poor connection. Well, hopefully that clears up some of the confusion. But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons. Not A physical device like the smartthings button. Thanks for that long post. It usually involves holding certain buttons for a specific amount of time. I have 3 Echo devices: Echo (2016), Echo (2017) and an Echo Show 2nd Gen. You will have to go through a warranty claim to get a fresh piece, and there are no quick methods around it. Select the device that you're having trouble with. If the device doesnt respond, then the problem is not with Alexa but with the actual device. Alexa reports of the button: The device is unresponsive. Alexa does not recognize the device. Once the plug reboots, it will connect to Wi-Fi again and will check for updates automatically. You can do that by soft resetting your Alexa device. If not, then try disabling and then re-enabling your smart device from Alexa. So, download the manufacturer app. And your smart device also depends on its manufacturer app. I experienced the same problem. Not one damned thing. THE BUTTON USES TWO DTHS I GRABBED FROM: C) ILL ADD DETAIL TO MY STEP-BY-STEP PROCESS (SEE BELOW) SO ADDING MY 2ND ST BUTTON GOES SMOOTHLY. Alexa is able to play music, provide information, deliver news and sports scores, tell you the weather, control your smart home and even allow Prime members to order products from Amazon. In this instance, there are a few things to try . To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. Look for the skill or device in question. And they use more data compared to other devices. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. So if youve gotten through this section, you should have a better idea of the difference between a virtual device, a physical device, and a device type handler. Ensure that Alexa is working in the Amazon Alexa app. Can anyone help me please? JD said: So, be sure to seek guidance from the dealer. To help you out, heres a quick guide on Alexas LED indicator: Learn more: Why is my Alexa not talking back? ESPECIALLY SINCE THAT BUTTON WILL HAVE TO WORK WITH THE SwitchBot Hub TO TURN ON THE COFFEE MACHINE. I lowered the security to allow all packets WAN to LAN. Alexa, I said turn off the bedroom lights. same issue with Phillips bulb, worked fine for almost 1 year then became unresponsivemight just switch to all smart plugs. You will be much, much happier with the Echo Remote control. So, make sure only to do this if nothing above works. Check your user manual to see what app you should download. Were talking about the handheld remote for the echo device. As an Amazon Associate we earn from qualifying purchases. Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. Frankly, theres no direct way to update Alexas firmware. So if what you want is to be able to click the SmartThings button once and change the volume to setting 5 you can do that. But we cant Use a smartthings button as the trigger. Ive followed all of the recommendations and still cant get Alexa to work. The majority of the time, this issue relates to a bug in your Alexa application which is why your devices are unresponsive. If the device Alexa is trying to connect to is a distance from your router, then it would have low Wi-Fi signal. YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. Placing Alexa closer to the router will allow WiFi signals to travel shorter and faster. At this point, if the devices are still malfunctioning, then you need to ask the SmartThings support team for guidance. For issues related to the SmartThings Skill or connected Samsung products, contact Samsung Support. If one day your Alexa device stops responding, check first if the whisper mode is on. From a SmartThings point of view this is no different then setting it up so that when you press the button a particular light comes on. Customers complained about their SmartThings devices working just fine when they try to use them from the SmartThings mobile app but show as unresponsive as soon as they open up the Alexa mobile application. Thats a different device. Have you enabled their Alexa skills already? When installing or maintaining electronic devices in your home, make sure to observe the manufacturers instructions at all times. This technology is amazing when it works but mostly its a huge annoyance. Its possible that Alexa no longer supports the older version of the device manufacturers app that you have installed. Asking whether you want to listen to rain sounds while you sleep. Make sure to restart the device before re-enabling the skill after disabling it, to flush all cached settings. On the other hand, if youre not that sure about the response at this point, then you need to look toward the hardware side of things to figure out the situation. This meant Alexa could see the devices but couldnt communicate over the net to operate them. Check your app store if theres an available update for your Amazon Alexa app. Save my name, email, and website in this browser for the next time I comment. Nicer form factor, smaller, etc. I can control all of my Hue that are linked to the echo and not through smartthings. You should be able to find one on eBay for $15. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. Since it works with WiFi, your smart devices should stay on all the time. So I thew in the towel. For example, you can limit your smart TV usage to 3 hours a day. Click "Devices" in the application. You can do that by setting a time limit when using certain gadgets. A shed full of power tools and an eagerness to take on any DIY task have helped get his smart home to its current level. How can I do it myself?. Then exited. As you may know by now, your Alexa device wont work without WiFi. . When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. Im getting pretty tired of Alexa refusing to work with things. Ive been on calls for hours with Alexa support and more than not its a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. What it should find is the virtual device. After clicking Disable Skill, look for your device in the My Skills section. I contacted Sengled but have not received a response as of yet. A lot of smart devices have a separate app created by the manufacturer where you can control the device directly. Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? Which it is. Check Twitter to see if there is an Alexa or Device outage! Prevent WiFi interference by moving certain devices away from your WiFi router. (SCANNED QR CODE, CHOSE HUB AND KITCHEN AS GROUP) And all you have there are two different DTHs added to your library. Unfortunately there is nothing that can be done during those times as the issue is out of users hands. Meaning, your Alexa device can become unresponsive once your internet slows down. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases.. After putting some fresh batteries in it, I was able to get it to pair with a very modern Echo Show. To check or change the WiFi network, first, go to the app setting. Updated. To do so, swipe down on your Show and select Settings. If everything goes well, you will not have to struggle with more errors down the road. When you add a physical device to your smartthings account by using the smartthings mobile app, a standard device type handler will automatically be assigned to it based on initial communications with the device. And deleting it doesnt make any difference. When I go in to the alexa app it says the same thing that the device is unresponsive. Is Bluetooth Better Than 2.4 GHz? Once complete, you can set up the device again in the manufacturers app, relink the Alexa Skill and try the voice command again. You will not be able to get any response from the device when the room is cluttered with interference. In other cases, Amazon Web Services or Microsoft Azure have had a partial outages. What it should find is the virtual device. I BOUGHT TWO SMARTTHINGS BUTTONS. All of my devices became unresponsive at once with Alexa. Just sayin. Using the SmartThings button to trigger a single action is pretty easy. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? I hope youre feeling better! In that case I usually go back on to mobile data and check online to see if theres an ISP outage. Alexa . I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. Warning: Factory reset deletes data and custom settings. . But then can fail to do so if there are system errors. Does a Wi-Fi repeater slow down internet? Regardless of whether your new device is an extra pair or not, it must be set up first. Alexa says "Server is Unresponsive" on Smart Home Devices. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. However, if you find there to be hardware issues, try calling an expert from the SmartThings team. Note: Upgrading your internet plan increases your internet bandwidth as well. So, be sure to check up on those configurations as well. But Alexa remains unresponsive. Have you been using your Alexa device for a long time now? Here's how: Open the Alexa app on your phone. Is the latter fully plugged into the socket? If your Alexa device or app is not responding as expected, contact Alexa Feature Help. Fixing the situation is only possible when you are sure that the hardware is in good shape. I just added a SmartThings button to my system. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. Green light: incoming call/in an active call. Then I found the SmartThings button. If its red, then your Alexa device microphone is off. You use it for a completely separate virtual device. Your internet service provider (ISP) sets a monthly data limit to your plan. When you create a virtual device, you have to manually assign a device type handler to it because theres no actual discovery process at that point. Help! The Truth, Alexa wont respond to any of your queries. Both of my Sengled smart bulbs became unresponsive at the same time. Clean the power speaker port once in a while. The only device type handler you are going to have to worry about is if you decide you want a virtual device. And they cant do that if they are not on the same network. To power cycle, you simply turn off your device completely and remove the plug from the outlet. Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. Once you get a handle on using voice control, you may wonder if the remote is even worth it. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. The ST button natively supports those 3 conditions. Leave a comment below if none of these tips worked or lets us know what worked for you! Disable the SIMPLEconnect skill from the Alexa app, then enable it again. Click Forget All to disable . Next, check if the power outlet has a charge by using an outlet tester. Under the Reset Settings menu, select the Factory Reset option and select the selected option. To determine if a device can cause interference, know if it uses radio frequencies. Note: I find it best to use the Alexa app as opposed to the Alexa web interface, as not all features and settings are supported online. My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. It may sound silly, but youll never believe how many users dont know about this feature. For example, a Roomba robot vacuum has an iRobot Home app. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still cant connect. Hence, before jumping to any conclusions, check that the button is turned on. It doesnt make any difference whether you have 2 or 12 or 51. You couldve done it yourself and just forgotten about it! This will get rid of all of the stored cache files and settings. It will show up in your device list and youll be able to select it in automations. Like smartphones, Alexa devices have firmware. Im not trying something that is 10+ in difficulty. Whether a device is physical or virtual, it still needs a device type handler or smartthings cant communicate with it. This is especially true if youre keeping track of the inferences from other units and the clarity of the voice commands. (SEE DEVICES JPEG ABOVE). In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do., STARTING ALL OVER SEEMS REASONABLE. So far so good, and again, very popular. In this case, these devices can be much more susceptible to interference from other radio signals, or even physical obstructions like closed doors. THE WEB PAGE IN SMARTTHINGS FOR My Devices DOESNT TELL ME WHICH DTH IS ASSOCIATED WITH THE ONE (NOT TWO) BUTTON DEVICES. I guess that is why Amazon stopped bundling and/or selling them. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. alexa smartthings isn't responding. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. Do all the steps there in exactly the order listed even if you think you have already done some of them before. Should Smart Devices Be on a Separate Network? @JDRoberts, Compare Hubitat Vs SmartThings Which Ones Better? SmartThings to the rescue: a virtual sensor. You dont always have to upgrade your internet plan. I think I figured out what the issue is, When I turn the device health on most of my devices are unavailable except a few and those I am able to control with echo. After that, log into your Amazon account and try using SmartThings devices. Instead, you could use double tap on the button as the if in a SmartThings automation (not an Alexa routine) and turning on the virtual switch as the that. And then you use the virtual sensor as the if in an Alexa routine. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. and you still need one echo routine for every individual setting that you want to have, so I guess 10 of those. Its not considered an actionable device. Once its back to factory default, Alexas wake word changes back to Alexa.. Or turn on a WiFi light switch that works with Alexa. If the issue remains, then you can go ahead and reinstall the application from the App store. Thank you for your help! This file has been truncated. A device is something that will show up on the things list in the smartthings mobile app. To check or change the WiFi network, first, go to the app setting. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. Alexa Isn't Controlling Smart Home Devices; Connect Smart Home Devices to Alexa; Connect Zigbee Smart Home Devices to Alexa Using Your Echo with a Smart Home Hub; Create Smart Home Groups for Alexa; Use Your Echo Device as a Bridge for Ring Smart Lighting; Remove Smart Home Devices from Alexa; Set Plugs or Switches as Lights in the Alexa App
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