Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur. No. / Other Identification Document no. Click the Print button at the bottom of the page to print. If you need further assistance you can get in touch in 'Repayment support'. Please perform your transactions via ATM, Phonebanking or directly visit our branches. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. We suggest you should contact the merchant to clarify before making any payment. 02. 3. You can access to your overdue account in your account dashboard in online banking. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). For more information, please see ourSupported Browsers page. Select My bill payees by clicking My HSBC in the top left corner of the page. Physical Security Device. Step 7: Confirm removal of device. No, we will no longer send you paper copies of these files. 10For enhanced security, please enter a 6-digit PIN. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. Scroll to the bottom of your list of payees and select Add a new bill payee. Bank-Cert is issued by Hongkong Post. Yes. 4. You'll also need to have a passcode or screen lock. In this case, please check with your nearest HSBC branch. You cannot change forward-dated bill payment. Self-named Accounts with HSBC in Hong Kong, Customers press the Green Buttonon the device to generate the Security Code, Internet banking Log on and Step Up verification, Customers input specific information into the device and press the Yellow Button to generate the Security Code, Third-party account transfer verification, Account number, mobile number or FPS Identifier with 8 or more digits, Account number, mobile number or FPS Identifier with 4-7 digits. (Enter last 8 numeric only), Passport no. Back to top Click My HSBC at the top left of the page and select Future dated bill payments. They'll also be sent to your designated email address, protected by a password. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. Click My HSBC at the top left of the page and select My bill payees. Yes, you can pay the amount before the new promise date. You will need to log on to any international accounts and update their contact details there. If you are not able to do so and require a physical Security Device, please call Customer Services at. Select a bill payee from your existing payee list. We offer two log on options for HSBC Online Banking to give you greater flexibility and convenience. When the screen prompt for a "PIN", enter your 4-6 digits self-defined pre-set PIN number using the keypad. 7. You cannot change scheduled bill payment. Do I need my Security Device / Mobile Security Key?". Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. You may write the Check(s) or request a Balance Transfer for any amount, but the total amount including any Balance Transfer fees must be less than your available credit limit. Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. For Hong Kong Residents, Cheque (including e-Cheque and paper cheque) in RMB are subject to the same restriction. With this service, you can transfer funds in Hong Kong dollars or Renminbi directly, through HSBC Online or Mobile Banking, from your linked same-name accounts maintained at other selected local banks to your HSBC accounts. Click to see full answer How do I add a payee on HSBC app? You can access these documents through Personal Internet Banking. If you have received an eReceipt under "Enroller", this means someone has paid the bill and requested a payment eReceipt. Follow the on-screen instructions to enter the payee details and payment . Physical Security Devices will be demised in 2021. Online Banking, phone banking and ATM). Log on to Online Banking to terminate the service. Select the country or territory you want to add and link to your Global Account. You can schedule a same day payment up until 4 pm ET. If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. Click on the account the payee is linked to. HSBC is committed to protecting the security of our HSBC Online Banking customers. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. In the To section below, select. Please click. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. 4. You will see a confirmation screen with your payment details. Not eligible for verification via Online banking. Click on the Unlink button on the country / territory and then confirm the link removal, you will be able to delink the Global view of the undesirable country / territory. If you have an HSBC Credit Card, you can transfer money from one of your HSBC deposit accounts to your HSBC Credit Card(s) account. To get the exchange rate for a bill you should contact the merchant in advance. Click on the Manage button and under the dropdown, select Make a Payment. Go to 'Pay & Transfer' Log on and select 'Pay and transfer' from the quick links section. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. Now that your payee has been set up and a first payment has been made to that payee using Personal Internet Banking, you can easily make a one-time or future-dated payment through the HSBC mobile app. Cheque presented in Guangdong Province and Shenzhen. This is a useful feature if you transfer regularly (for example, paying school fees) to the same third-party account. You can usually click the "security lock icon" at the address bar while browsingHSBC Online Banking site and check the certificate information is displayed with one of the following domain names as issued to: (where "xx" represents specific country/region code and "#" represents server alias.) We recommend you keep them in a secure location on your computer, and avoid using public computers to bank online. Move Money is a single place for managing all your payments and transfers from your HSBC US accounts. You can find them under 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'View / delete future dated payments' and select the filter "Recurring Payment" within "Search by frequency". For every HKD50,000 local securities trading turnover, 200 free quotes will be added to your free real-time stock quote count in the first seven working days of the next month. Making transfer to non-registered payee with amount higher than small-value payment limit, Setting up standing instruction for non-registered payee, Making bill payment to high risk merchants i.e. Select who you want to pay from your list of existing payees. RMB e-Cheque issued by non-Hong Kong residents are for use in Hong Kong only and are not for use in the Mainland China. obey the directions displayed on the screen. Enter your account number and any other required information and then tap Continue. 6. If you pay less than the overdue amount, we'll call you to discuss payment of the remaining balance. Payee information cannot be edited. If you can't find the payee you're searching for, you will need to add the payee manually through Personal Internet Banking. For transferring funds in Hong Kong dollar to another local bank or payment service provider, depending on the clearing system used, the following charge will be applied: Waived (please note that some receiving banks may impose additional charges. If you want to change the payee's details, you have to delete the payee record first and add back again. Yes, you can apply for the same request for both your primary andsupplementary card. Note: some payees can only be set up via Personal Internet Banking. Learn more. Your step-by-step guide: 01. Tap Move Money on the bottom menu. 5. You cannot change future dated payment. Transfer money between your own accounts (both local and international), even in different currencies. Click My HSBC at the top lef tof the page and select Future dated bill payments. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. Important: If a payee has a future-dated payment/s scheduled, you must first delete all the scheduled payments prior to deleting the payee. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. "HSBC" will be displayed afterwards. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. For green cardholders, if you uncheck the account for online access, your eStatement will be sent to your designated password-protected email address. 3. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. All Rights Reserved. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. Find the answers and while you're at it, tell us how we could do better. Start by typing the payee's name in the search box. Just click by going to My Documents found in the Document section under the My HSBC header. Other special characters will not be accepted. Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. starting from Step 1 on Verification screen in HSBC online banking) again and ensure you input correct information to generate a valid Security Code. 4. EBPP is a one-stop platform for receiving, paying and managing bills via Online Banking. Select the HSBC account you would like to transfer from. Select the account you're transferring to Please refer to your invoice or contact the merchant for details. You can cancel your registration by submitting a completed cancellation request form to a HSBC branch in Hong Kong. ), hyphen (-) and question mark (?). Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. From here, you can search and filter by Payee, Deliver by Date, Amount, or by the HSBC checking account youre using to pay the bill. If this doesn't work, you might be using an older version of the browser. On the Transfers, Wires, and Bill Pay page, select the HSBC checking account from which you would like to pay from. 3. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. In the To section, select the Bill Payments option. Hold the bottom right green button for 2 seconds to turn on the Device 2. This may happen if you have entered an invalid Security Code into the screen. If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. Issued by = www.VeriSign.com/CPS Incorp.by Ref. You can create a new Bill Pay payee using Personal Internet Banking or the HSBC Mobile Banking App. 2. To Remove a Payee in the Mobile App: 1 Tap More in the Navigation Bar 2 Tap Settings 3 Tap Manage Payees 4 Tap the payee youd like to remove 5 Tap the Action Button 6 Tap Delete More Step 2: Click on 'Verify it's you'. Guangzhou:https://echeque.gzebasc.cn/ Shenzhen:https://cust.szfesc.cn/. Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. 1. More educational materials are available at the following website (https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf). Call Customer Services on(852) 2233 3000. Set up a new payee and increase transfer limit, (Details can reference to on-screen instruction), Increase the transfer limits of non-registered accounts, Make a bill payment to finance / securities / sports & leisure. Make sure you have sufficient funds in your HSBC checking account on the Withdraw on Date. If you wish to transfer to your payees instead, please go to 'Pay & transfer' on the top menu to select your desired payment journey. How do I remove my daughter from my bank account? Then, simply enter your account number and select the bill type (if applicable) of the merchant. Expand Im unable to use any of these methods, and select Reset security details and call us to complete the reset process. The Security Code is a special, one-time password used to access full range of Personal Internet Banking service. Yes, but it depends on the merchant. Click on your HSBC Mastercard credit card qualified under this promotion, 4. You should confirm this address with the other lender before requesting a Balance Transfer. You are not able to generate a valid security code for instruction verification if you do so. Click My HSBC at the top left of the page and select My bill payees. Log on to the HSBC Mobile Banking App. You'll be asked to enter 3 characters of your password randomly when you log on. repeating or sequential numbers (e.g. Answer the security question(s) that you have set up during your HSBC Personal Internet Banking registration and follow the on-screen instructions. Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. It should consist of 6-36 characters and you can use a combination of numbers and letters. Select the recipient you wish to delete by selecting the tick box on the right hand side. HSBC Online Banking customers who have eligible HKD/CNY/USD current accounts are eligible to use the e-Cheque Issuance Service. You will need your Security Device / Mobile Security Key to complete this transaction. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account-level for only those accounts selected and will not replace the address overall. You can set the maximum daily limit for online bill payments, and for each merchant category separately. The password will be a 9-digit password containing: Part 1 -The last digit of your month of birth and last 2 digits of your year of birth Part 2 -The first 3 alpha numeric characters of your Hong Kong Identity Card (HKID) or passport number Part 3 -The last 3 digits of your mobile phone number provided for our record, Password example Date of birth: 17 / 12/ 1985 HKID number:A123456(7) Mobile phone number: 98785432, Your password for the first time log in will therefore be:285 A12 432. It allows you to transfer funds between your own domestic savings and checking accounts immediately. Review and confirm your wire details to process the transfer. Quick Transfer provides the ability to transfer money immediately between your checking and savings accounts only. You will only be required to enter their Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. The new limits will be effective immediately. Yes, you are required to make the minimum payment reflected on your monthly billed statement by the due date. The 6-digit password appears on the LCD screen of the Security Device for your input into the screen of Online Banking. Updating your browser to the latest version should resolve these issues. Self-service is offered as an additional service. No. To set up a new payee, select +Add new bill payee. For enhanced security, please enter a 6-digit PIN. What do you call someone who follows blindly? Log in to the mobile app. You can refer to our step-by-step guide for HSBC Online Banking. Go to Personal Internet Banking and sign in. You will not be able to view the individual details of these transactions. Please issue another e-Cheque if needed. Login to your HSBC India Mobile Banking App. Choose a transfer method. Once you reach the Additional security step, generate the. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form' [PDF], Transfer within HSBC - Hong Kong dollarand renminbi bank account, Transfer within HSBC - credit card account, Transfer within HSBC - foreign currencies, Transfer to other participating local banks or Stored Value Facilities (SVF) operators using FPS Hong Kong dollar and renminbi, Transfer to other local banks - foreign currencies and renminbi (via RTGS). It's easy to unfreeze it once you find it. First, you need to search for a check using the Transactions History search function. 2. All eStatements and eAdvices are in Portable Document Format (PDF). Phone banking: Call the respective hotline and activate your new Security Device instantly phone banking Service PIN verification required. is not responsible for these charges. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. Start by typing the payee's name in the search box. Charges may be involved should the e-Cheque be rejected by the Mainland authorities or Mainland banks. If you can find your merchant in the pull-down list and supporting bill type, you can enrol. If the company is listed as a merchant, we recommend using bill payment. You can also set up Android Fingerprint from 'Security' when logged on by clicking on the 'Profile . To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. If you received a message to contact us,please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You should be able to see your new accounts linked to online banking after a working day of opening. Using the mobile banking app Go to .Pay &. You can use the service for selected accounts only by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. If prompted, follow the instructions to activate the Digital Security Device on your device. Bill Payee Account No. Please note, you do not need to register to apply online for an HSBC Personal Loan, TravelSurance, HomeSurance or AccidentSurance cover. Any e-Cheque deposit after the cut-off time will be processed on the next working day. These file formats can then be used with your chosen personal financial software tool such as Quicken, Microsoft Money or generic program such as Microsoft Excel. 2. This is an extra level of security you need to activate if you don't log on with a Security Device / Mobile Security Key. Yes, as long as the merchant allows third party enrolment. Please check the Security Code displayed on your Security Device and re-enter a valid Security Code to proceed with the verification. You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. You will need to have the payee details and bank information. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. . Tap the Action Button in the Navigation Bar. Transfer. Search for a company alphabetically or by category. Confirm the new PIN by re-entering it "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. Download the Personal Internet Banking cancellation request form (PDF). Otherwise, it will be processed on the next business day7. The e-Cheque is under clearing process and will not accept any stop request. On the Transfers, Wires, and Bill Pay page, select the HSBC checking or savings account from which you would like to transfer from. Customer specific information is needed to be input into the Security Device to verify your instruction. Select delete payee. If you're a green cardholder with a Personal Internet Banking profile, you can view your eStatements using the app or Online Banking. Learn more. In the More column, select Delete to cancel the Bill Payment. You could find the information in below link or contact the target deposit bank for clarification. Then select phone banking or ATM - whichever is appropriate - together with the corresponding PIN. Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. For enquiries, please call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other Personal Banking customers. The reference amount for low net worth is HKD50,000 (or equivalent) and low income is HKD7,500 (or equivalent). There are two types of Security Code generated by Security Devices with different format, which support different functions in HSBC Personal Internet Banking. No, credit card Check(s) and Balance Transfer are not eligible for rewards. If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). The payment eReceipt is generated by the merchant. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). To change your PIN for the Security Device: 1. Confirm the new PIN by re-entering it. To keep these records for future reference, you can download the files and save them to your computer. It should be 5-15 characters long and you may use a combination of numbers (0-9), and/or upper and lower case letters (A-Z, a-z), and/or special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). The new Security Device has a PIN lock which minimises the chance of unauthorised use and protects you against possible online threats. Therefore, we suggest you to use desktop /laptop computer to enjoy the e-Cheque services.
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