Working at Kaiser Permanente, there are many emotions that staff can experience in a day. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I like to manage my time to finish my projects on time. My documentation is strong, as well. "My first task would be to learn and absorb as much training and information as possible. Together, we serve approximately 800,000 Kaiser Permanente members in Maryland, Virginia, and the District of Columbia at 35 area medical centers, plus several community hospitals and skilled nursing facilities. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. ", "No problem. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Often, I found myself to be the natural organizer on the team, mapping out what tasks needed to be done, then helping the team decide who was responsible for what. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. But when I'm home, I don't think about work. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. The News. This is a personal and caring approach. ", "I have worked with diverse groups of people most of my career, including my time in college. Great answer! Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Balancing empathy with honesty is key when communicating bad news. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". First, I work in a system, and I respect that. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Read our Terms of Use for more information. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Take a few minutes to tell the interviewer a few things about yourself. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Discuss the ways that you would build strong and healthy relationships if hired. I even created and shared a few templates in Word to help get organized. We also had ethnic and gender diversity on the team as well. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. It seems you have found that balance. Your version of customer service sounds warm, welcoming, and caring. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. But this is usually just for transitions. Some patients need a lot of attention; some want less, and some need boundaries. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022, 114 questions and/or answers were updated by Jaymie Payne on March 5th, 2023, Checked for grammar and spelling mistakes by Ryan Brown on March 5th, 2023. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I found that creating a schedule and sticking to it really helped me. I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Kaiser Permanente is 100% focused on the service that they provide to their patients. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I know in healthcare, you may have similar experiences with patients or caregivers who are angry or upset or who have maybe just had someone they love pass away. I used color coding to indicate whether it was a discussion post or whether it was a term paper. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I am eager to get a great start on my career. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. it Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Talk to the interviewer about how you can maintain that appropriate balance for yourself. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Upon first taking the call, the patient was name calling and yelling. I am an attentive listener and a compassionate caregiver. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. New hires were appreciative of learning one on one. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. ", "I would describe my personality as approachable, light-hearted, and positive. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I have trained myself to adapt my communication style, so a patient gets what they need. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. For example, a private office where the door could be closed or another location out of earshot of others. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. When I enjoy what I do it doesn't feel like a chore. If I were to be offered this position, I would look forward to bringing these services to this area as well. The program was a success, and upper management chose to keep it implemented for another six months. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. We've all had those tough cases. I take the time to listen and reflect back to ensure that I am providing the best care possible. I have always been great at working behind the scenes with the result being efficiency for others. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! ", "I am happy to hear that Kaiser Permanente values long-term relationships. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. Is this something junior staff can be involved in? While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests.
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