I want to remove the green arrow icon If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. This may have been made obvious on another page, but how would I go about putting a button on a form? I've updated the article. The button colors is getting the color from the btn-primary Bootstrap class which gets compiled based on the CSS variables you have defined. Field Name: Requester, Field type: Reference2. Any thoughts? Just check to see if the approval field on the request item is set to approved and then apply one of the solutions here. However, once I click the resolve button, the incident will resolve, my comments added etc, but the resolve button does not disappear until I refresh my browser.. can we make a field mandatory while using the Resolve Button. If you just need to disable one or two variables on a single item then this is probably the best scripting option. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. Is u_review an actual form field or is it a variable as well? try{ FYI, Ive modified my client script code above to fix this issue. Can anyone help me out here. Hey Brent, I dont know of any issue with the script. Customers sometimes ask for an [Add Attachment] You would need to change that to loop through all of the targeted elements to remove the icons. It work exactly as I need. The Copy variables to work notes script is only intended to be run on insert and should replace the variable editor completely. Any time date variables are readonly when the form is saved they will lose their values. You can set up an onLoad client script like this to accomplish it. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for \"Overview of Service Portal \u0026 How to create new Service Portal\" :https://www.youtube.com/watch?v=BCHbhVideo Link for How to design Portal \u0026 Service Portal Configuration components :https://www.youtube.com/watch?v=ndGI6Video Link for \"How to create custom widget \u0026 pass server \u0026 client side data to html template\" : https://www.youtube.com/watch?v=pj68yVideo Link for \"How to create custom widget from starch with scenario based example in ServiceNow\": https://www.youtube.com/watch?v=3eS2TPlease Like, Share \u0026 Subscribe my channel if you find my video useful and do let me know your doubts or queries in comment section below.Instagram : servicenow_addaGmail : techie.adda123@gmail.comBlog : https://servicenowadda.blogspot.com/Welcome back to my channel !#service portal#servicenow Wed really like to use this solution since it seems use the least resources. The workaround for this is to use the readOnly attribute instead for textarea elements. Cheers Nathan, just stumbled upon the blog and really liking it. You can request it as an enhancement, but for the time being theres not much you can do other than make them readonly or hide them. Thanks to the great pioneers! Give this a try instead and see if it works better for you. How to create RITM through the script?3.. But if not [Global], I couldnt hide the Back Button. I just confirmed that this works with the short_description variable on the Service-now demo instance. Looking at that error would I need to define confirm in the client script? https://community.servicenow.com/message/799314#799314. I chose this method because it also works on multi-section forms where you may have multiple sets of the same buttons on a form. Hardware) Provide description and short description, want to display on Catalog Item. I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. we changed nothing but the requested item short description and the update was aborted) Thankfully I was able to recreate this on the demo site. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ }); Hiding the options works but hiding the Resolve Incident button doesnt. both are reference variables. In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. I have a comment about the abort if variables change business rule. For this demo however, we will leave it enabled. I want to hide button if the ritm is approved. See here: https://serviceportal.io/using-events-communicate-widgets/. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. That still needs to be addressed by ServiceNow development. UI policies are basically used for making fields mandatory, read only, visible, hidden etc. If I change any value to the form and click on button, it updates the form. function onLoad() { Enjoy! g_form.setReadonly(variables.laptop_desktop, false); ServiceNow had a couple of bugs when setting fields read only that I had to account for in this code (one with no scrolling or copy/paste in multiline text variables and one with date variables being blanked out on save). function onLoad(){ Thank you! Each of these statements will remove the first occurrence of that reference variable type in Calgary: $$(img[id=view.sys_user])[0].hide(); // reference variable to sys_user table Step 5: Manage search permissions. The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. } //Disable all elements within with a class of cat_item_option This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Check any other scripts running against those forms. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. ) property. I also cleaned up the entire script so it should be more efficient now than it was before. If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? When setting a value, ensure the data type of the field matches the data type of the value you enter. ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. There really isnt any easy way to do this. You should just be able to use a standard g_form.setReadonly call to make that variable writable. How to submit an existing catalog item from a script in Workflow?6. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object, Get reference display value in CLIENT script. You can hide it like this though, Hi, I have used this script in a Client Script and it does indeed stop the right click on the header for non-admins BUT it appears to have disabled the right click on the field names for everybody Does anyone know why this is or how I get that functionality back for admins Locking down variables via business rules, Probably the simplest way of locking down variables on a standard form via script is to create a business rule that checks to see if the variables have changed and then to abort the submission of the task record if they have changed. Not sure I can follow all the chats. Thanks Mark! The need to disable the entire form section header context menu is extremely rare but may come in useful in certain situations. You might be able to use what I have written as a basis, but I would guess that they would end up being pretty different. In order to do that, you have to manipulate the HTML using a catalog client script. Simply take the code from the post and change lines 24-26 to open the incident instead of resolving it. If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. Thanks Mark. As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. Submit a Catalog Item via Business Rule?Enjoy the exclusive content - ServiceNow Basics Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvGlU6zRVvtwQVndoXkvP0OServiceNow Tips \u0026 tricks: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmsL-Anf_rRSnXFeichQ0ly8ServiceNow Interview Questions: https://www.youtube.com/playlist?list=PLrmQ9R9YkZms20gRTFgRnNEngfMaC07K5ServiceNow Scripting Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvNaqup_5UfVyA0sw3SMPHDServiceNow Setup: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvpBJOYhqmSjH5145kOnJ6tGeneral Issues while working: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvjeYjxWKY9XJ20QZA44snq In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. I have the same problem as Ian described with Calgary. The solution is documented here. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. If so I am not too sure what to add? We want only Severity Managers to be able to Resolve/Close these tickets. This is obviously the best and simplest method since it falls in line with the design of the product and doesnt really require any unusual override of other system behavior. Ive tested this with both my admin account and with an ess test user. When i click the update button then all the data inthe form form should update in the service portal. What I m trying to achieve is to redirect on button click as well as save the form. Thanks! Do it plz. If that doesnt work then you can try elmt.readOnly = true;. Excellent, Mark. }); I recently came across another forum posting where the poster wanted to do something similar. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. }, Make sure that the elmt.Disabled line looks like this (including the proper case). This widget has an option schema that accepts the following instance options: Open the Executive Desktop catalog item, and create a new Variable with the following settings: Note: By default, the Question field is mandatory on pretty much all variables, but you probably don't want to show this when displaying a widget on a catalog form. Using Static Choice Input Variables. Did you figure this out? //Remove any reference or calendar icons The Error I receive is: Server JavaScript error confirm is not defined. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ Using this approach, the possibilities are endless when designing catalog item forms. The reason this happens is that IE handles the disabled flag differently than every other browser known to man :). On this form it would be okay to do, otherwise it would be possibly detrimental. }. Form buttons and context menus are usually a desirable piece of functionality to include on your form. When submitting a Service Request, the requester can add attachments using the icon located on the form header. You can use the ng-disabled=shouldBeDisabled directive in the button and decide when to make it true or false in you client controller. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. You can check out the ServiceNow wiki for details. Keep it up. On Application [Global], this worked fine in Istanbul P3a. i have a business rule to set reference_qual for stock room. Normally a script would do a direct assignment, for example, gr.category = value . //Get the Variables section catch(e){} What about JUST removing the bottom buttons and keeping the top list? adsbygoogle.requestNonPersonalizedAds = 1; Clone the "SC Catalog Item" widget 3. Just came across this post, and it is exactly what I need for a current client requirement. I have this working now I made it more HR Case specific as opposed to a generic table property. What must be modified specific to my instance to get this to populate correctly? At the time, I came up with a solution that worked, but that I really wasnt happy with. Catalog Items contain questions that gather information from users to create a record in a table. Step 3.2: ServiceNow OAuth. The print icon (and others in the parent frame) can be hidden but they would use a different logic. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. Thanks again keep the posts coming a lot of excellent information has come from the Guru. For the respective catalog item we can create client scripts from here only. Im trying to do the same thing and made some edits, but Im still having a bit of trouble. Ive posted a script here that you can use as an example. The radio button labels are not displayed in Service Portal. With some tweaking this helped me solve some issues we had. }, >> $ (Prototype), $$ (Prototype selector) For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL=""; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } }); setValue(String name, Object value) Sets the specified field to the specified value. Is is possible to modify the code and remove calendar button for one field only. I think there is a bug with slushbucket (list collector) variables, and maybe with others. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). thanks. }. Please let me know how it works. Execution plans are better for simple process which is having sequential tasks. All you have to do is add the correct condition to it so that it is applied at the correct time. I added ng-if=data.showButton to the HTML template. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. Regarding the if action = resolved code block, what is the best way to address having a pop up box to confirm that you want to resolve the incident? I wanted to ask you what the difference is between using server.update() and server.get()? ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. }. Thought Id share. Did someboy find a way to disable/hide ui action in the context menu? What do you mean by misuse of Label variables? solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. Does anyone know why this difference occurs? This was a great fix to making the variables read-only on my catalog tasks. You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? Ive discovered g_form doesnt work like it does on the Reopen Incident in the incident form in the native view. We tried to place this script in our eureka instance and is working great except for the HTML field type. Required fields are marked *. That still needs to be addressed by ServiceNow development. Thanks. You did such an amazing job. But without seeing your code I cannot comment further. var items = $$(LINK).each(function(item){ My guess is that if I were to try and write a script for that it would probably have to be a pretty big hack to account for everything. Workflow can be created through graphical editor tool (Workflow editor). How to hide custom button based RITM state. You could try to include g_form.setMandatory in the client script to make each readonly variable not mandatory as well. Service request catalog contains a list of all IT service request to . This basically saves time, because if have to create multiplecatalogs item which contains some of same fields then there we can use the created variable sets. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. Its possible, but its going to require some investigation and customization of the script. In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). It might be possible, but its not very simple to do because you have to target those variables differently in the DOM. ( Variables just arent designed for use on a regular form like normal fields are. You would need to change the code as needed of course. Should we be moving entries out of this table as requested items are closed? Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. diag.removeCloseDecoration(); I will create a HI Server ticket regarding this setReadonly issue. Hi Nathan, Thanks for code! But I am still trying to figure out how to update the form. Calgary has some new checkboxes on Catalog UI Policies: Applies on Requested Items and Applies on Catalog Tasks where you can make the fields read-only. } The BR sometimes thinks these variables change even if they dont . so what is the final code for HTML, Client Controller, and Server Script. The code for the new SN UI hid the back button. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ Let me know how it goes. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used.
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